Terms & Conditions
Last Updated: June 2026
Welcome to Sky Metal Store. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
About Sky Metal Store
Sky Metal Store specializes in premium-quality cutlery, swords, knives, handicrafts, and related metal products. Our manufacturing facility is located in Pakistan, where our products are carefully crafted and prepared for shipment.
We proudly serve customers worldwide and offer international shipping directly from our manufacturing facility in Pakistan. For customers in Qatar, selected products may be delivered from our local stock through trusted local delivery partners.
By using our website and services, you agree to the terms outlined below.
Eligibility
To purchase products from Sky Metal Store, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into binding agreements.
- Ensure that purchasing and possessing the ordered products is legal in your country, state, province, or region.
Sky Metal Store reserves the right to refuse service or cancel orders if these conditions are not met.
Product Availability
All products displayed on our website are subject to availability.
Stock levels may change without prior notice. In some cases, manufacturing, processing, and shipping times may vary depending on product availability, customization requirements, and seasonal demand.
We reserve the right to discontinue or modify any product at any time without prior notice.
Processing & Shipping
International Shipping
- Products ordered outside Qatar are generally shipped directly from our manufacturing facility in Pakistan.
- Shipping times vary depending on destination country, customs procedures, and courier services.
- Customers are responsible for complying with local import regulations and restrictions.
Local Delivery in Qatar
- Products available in our Qatar inventory may be delivered through local delivery partners.
- Delivery times may vary depending on stock availability and delivery location.
Shipping Restrictions
At this time, we do not ship products to:
- Russian Federation
- Yemen
- Iran
- Ukraine
- Certain countries and regions within Africa where shipping restrictions, legal limitations, or courier limitations apply.
Sky Metal Store reserves the right to update shipping restrictions without prior notice.
Customs Duties & Import Taxes
International orders may be subject to customs duties, taxes, import fees, or other governmental charges imposed by the destination country.
These charges are the sole responsibility of the buyer. Sky Metal Store is not responsible for delays caused by customs inspections, customs clearance procedures, or local regulations.
Product Use & Legal Compliance
Customers are solely responsible for ensuring that the products they purchase comply with the laws and regulations of their country or region.
Qatar Customers
- All swords and knives sold within Qatar are intended and marketed as collectible items.
- Blade edges will not be sharpened prior to delivery, except for kitchen knives intended for culinary use.
International Customers
- Depending on the laws and regulations of the destination country, knives and swords may be supplied with sharpened edges suitable for hunting, outdoor use, collection, or display.
- Customers are responsible for verifying local laws before purchasing.
Packaging & Safety
For safe transportation, all blades and sharp-edged products will be securely covered, packed, and protected in accordance with international packaging and shipping standards.
Refund & Return Policy
Customer satisfaction is important to us.
Return Eligibility
Products may be returned within 15 days of receiving the order only under the following conditions:
- The product arrived damaged during transit.
- The customer received a product different from the one ordered.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind.
- Incorrect product selection by the customer.
- Normal wear and tear.
- Damage caused after delivery.
- Products that have been used, modified, or altered by the customer.
Return Shipping Costs
For all approved returns and refunds:
- Return shipping costs are the responsibility of the buyer.
- This policy applies to both local Qatar orders and international orders.
Refund Processing
Once the returned item is received and inspected, approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider and financial institution.
Payments & Security
Sky Metal Store takes the security of customer information seriously.
Payment Providers
We use trusted and secure third-party payment gateways, including:
- PayPal for online payments.
- Tap Payments for debit and credit card transactions.
These providers use industry-standard encryption and security measures to protect payment information during transmission and processing.
Data Protection
- Sky Metal Store does not store full credit card or debit card details on its servers.
- Customer information is handled with appropriate security measures to protect against unauthorized access, disclosure, or misuse.
- Personal information is used only for order processing, delivery, customer support, and legal compliance purposes.
Limitation of Liability
Sky Metal Store shall not be held liable for:
- Delays caused by shipping carriers, customs authorities, or unforeseen circumstances.
- Losses resulting from misuse of products.
- Violations of local laws by customers.
- Indirect, incidental, or consequential damages arising from the use of our products or website.
Customers assume full responsibility for the lawful use, possession, storage, and handling of purchased products.
Intellectual Property
All content on this website, including text, images, logos, product descriptions, graphics, and designs, is the property of Sky Metal Store and may not be copied, reproduced, distributed, or used without prior written permission.
Future Physical Store in Qatar
Sky Metal Store plans to establish a physical retail location in Qatar in the near future. Information regarding store opening dates, locations, and services will be announced through our official channels.
Changes to These Terms
Sky Metal Store reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of our website after any changes constitutes acceptance of the revised terms.
Contact Us
If you have any questions regarding these Terms & Conditions, returns, shipping policies, or product information, please contact our customer support team through the contact details provided on our website.